When a customer places an order, we mark it as pending in our system until a payment on the invoice is made and as soon as we have completed provisioning the requested services (if applicable). For example, dedicated servers can take a few days to provision while shared hosting will be instant. Orders that are in the pending status due to non-payment of an invoice are at risk of being cancelled and deleted from our system. We will keep invoices and orders open for 7 days before cancelling the order and the invoice. After the order has been cancelled, a new order must be placed if you wish to continue setting up service.
Please keep in mind that NodeSpace reserves the right to refuse orders due to previous non-payments on invoices. If you require special assistance or additional time for your order, please contact our Billing department.