Upcoming Network Maintenance - January 24, 2018

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As part of our commitment to provide the best possible infrastructure for your services, we're sending you this notice to inform you of some upcoming network maintenance in our Orlando Data Center. Please read the following details carefully:

Maintenance type:
Networking

Procedure:
In order to provide a more reliable and stable connection moving forward, our team will be replacing a line card in one of our core network routers.

Maintenance Window:
Start - Wednesday January 24th, 2018 @ 10:00PM EST
Finish - Thursday January 25th, 2018 @ 4:00AM EST

Data Center:
Orlando.DC2

Affected Clients:
All clients on NODE01.

Estimated Downtime:
We have engineered the network to be redundant in many layers and it is this redundancy which allows us to perform these procedures without any anticipated downtime, but as a precaution from any unintended side effects, we are bringing this maintenance to your attention. No downtime is expected, but if any does occur, our team will be doing their very best to mitigate the effects on our clients. Clients may experience intermittent connectivity, latency, or packet loss for 30 minutes during this procedure.

Thank you for taking the time to review this maintenance notice. If you do have any questions or concerns about this procedure and how you may be affected, please don't hesitate to contact our support team for more details.

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