Emergency Data Center Maintenance - November 29, 2018

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As part of our commitment to provide the best infrastructure for your services, we're sending you this notice to inform you of emergency maintenance taking place in our Orlando based data center facility. We recommend reviewing the following details:

Maintenance type:
Electrical Infrastructure

Reason for Maintenance:
Our monitoring systems alerted our data center technicians to potential issues with electrical systems powering a portion of our Orlando data center facility. In order to proactively address the problems our team of engineers will be running tests to locate any potential flaws and replace any hardware found to be faulty.

Maintenance Window:
Current - ONGOING

Datacenter:
Orlando.DC2

Estimated amount of downtime:
We understand the importance in minimizing downtime while performing any type of maintenance and for that reason we will do everything we can to expedite this process. There are no guarantees, and while we have not encountered any actual power issues affecting your services, it is worth noting that due to the nature of the issue(s) at hand we are considering this an At-Risk maintenance and hence are alerting you to the incident. We do not expect to see any type of downtime but should issues arise power to various sectors of our facility may be affected. We will be sending out a follow up to this notice once the maintenance has been concluded.

Thank you so much for taking the time to review this notice and we do apologize for any inconvenience these unforeseen issues may pose to you and your clients. If you have any questions or concerns about this reboot procedure, please don't hesitate to contact our staff for more details.

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